Server Management

Our Server management service includes complete monitoring and management of all your company’s servers. We monitor for offline servers and system errors 24/7. As well as proactively maintain your servers to ensure your server environment is running at peak efficiency. Not only can we take care of issues that pop up. But our monitoring systems can actually predict and prevent these issues from occurring. You should never have to worry if your systems are going to be online when your business opens. Because our staff monitor your servers 24/7 that worry goes away. We also maintain the security and compliance of your server environment ensuring that your servers are patched and secure. We not only manage the servers themselves but we work with your application vendors to ensure that your applications are running properly but that they stay up to date, making applications vendor management one less thing for you to worry about. We also manage the backups for your server environment, keeping your data safe.

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Security and Compliance:

We at CEM have worked in financial and medical industries. Security is something we take seriously in every environment and we have the knowledge and experience to not only make your network secure, but also keep it compliant with the various industry standards. We also offer security auditing to prepare your network for industry audits and exams. We can work with examiners to make the audit and exam process easy for you. As well as implement risk remediation and proper IT Security policies for your company making security one less thing for you to worry about. We are versed in FDIC, HIPPA, FFIEC, and PCI compliance standards.

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Network Infrastructure Management

The Infrastructure Management service offers complete monitoring and management of all your company’s network infrastructure devices, switches, firewalls, routers, ISP’s, wireless and more. We monitor and maintain these systems 24/7. We will also change and update the environment at your request. When it comes to your network infrastructure security is always a major concern. Your network infrastructure is the core of your IT environment. Yet it is often neglected when it comes to security. We evaluate the performance and security of every client we bring on and it is one of the first things we make changes to. We have experience working with various hardware manufacturers. We do have a preferred product line, but unlike other MSP’s we will support any modern network hardware, and wont make you replace a system just because it’s not our standard product line. A single solution doesn’t work for every environment, and so we do not believe in forcing our preferred  systems upon other business’s.

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Workstation Management

 Is your business spending a lot of time patching workstations and dealing with workstation hardware and software problems? With our workstation management service, we take care of all of that. Not only can we take care of issues that pop up. But our monitoring systems can predict and prevent these issues from occurring in the first place. We also monitor for malware infections and hacking attempts, We also patch your systems, preventing security breaches and software issues that occur when Microsoft or 3rd party patches aren’t applied. The labor cost for all work completed on workstation is covered under your monthly contract.

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End User Support

CEM can provide complete IT support for your users. Acting as a replacement for or working alongside internal IT resources. We can provide 24x7 Support for your end users. When your help desk support is outsourced to CEM you can be sure that someone is always available to assist your users. No more worrying about your internal IT being unavailable or on vacation. Because we document every aspect of your environment you can be sure that the knowledge to fix issues or assist your users is never in danger of being lost. Even if you already have great internal IT, we can work with them and help fill in the gaps as your company grows or offer specialized knowledge and assistance with technology your internal IT staff may not have experience

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